Editor’s Note: This is the first essay in a series on what I learned as COO of ConvertKit as we grew from $3M to $30M ARR and 20 to 75 teammates while being bootstrapped and fully remote (before it was cool). ConvertKit is a creator economy software startup on a mission to help creators earn […]
The Alchemy of Carbon Removal: How Charm Industrial Plans to Run Oil Wells in Reverse and Turn Corn Into Steel
By 2050, we need to remove 10 billion metric tons of carbon dioxide from the atmosphere annually in order to keep global temperatures from increasing more than 2ºC — the commonly accepted threshold for when the climate would become unbearably hot and unpredictable for humans in much of the world. In 2022, we removed two […]
How to Plan a Team Retreat for Your Remote Company
19% of remote workers say that loneliness is their #1 struggle with working remotely according to Buffer and company’s 2019 State of Remote Work report. I can relate. While there are so many strategic advantages to running a remote team, there are also some parts of working remotely that really suck from a personal standpoint. […]
How to Recover from a Mistake as a Leader
March 1, 2018. I won’t forget that date any time soon because it was the day I made my first major mistake as COO… and it had taken less than 6 hours in the role to happen. “We can’t keep letting this happen. We just lost one of our largest customers to a completely avoidable […]
How We Structure the 50-Person Team at ConvertKit
As a team grows from the early stages when everything feels fun and crazy into a more mature phase of predictable growth, team structure has to change to support that growth. When I joined the ConvertKit team in 2016, we had about 20 teammates and $3.5M in annual recurring revenue. Today we have almost 50 […]
How We Use Compensation and Benefits to Keep Our Team Happy, Healthy, and Productive
The goal of compensation and benefits is to recruit the very best people onto your team, keep them happy for as long as possible, and unlock their full potential in the process. Many organizations look at this as an opportunity to do the least amount necessary to keep people from leaving. I believe every organization […]